LITTLE ROCK, AR — The Arkansas Division on Law Enforcement Standards and Training (ADLEST) proudly announces the launch of the Online Basic Telecommunications Certification Course – a groundbreaking step toward modernizing emergency communications training across the state.
This newly-developed online course provides foundational instruction for 9-1-1 telecommunicators, offering a flexible, accessible alternative to traditional in-person training. Designed to meet ADLEST certification standards, the course equips participants with essential skills in call handling, radio procedures, emergency response coordination, and crisis communication.
“This course reflects Arkansas’s ongoing commitment to supporting our telecommunicators who already serve as the lifeline of our communities,” said Shannon McCuin, Statewide 9-1-1 Training Coordinator. “By removing geographic and scheduling barriers, we’re giving working telecommunicators greater access to certification, continuing education, and the recognition they deserve for the critical role they play every day.”
Telecommunicators are the first, first responders – serving as the critical link between the public and emergency services. This course not only prepares new professionals for the demands of the role but also reinforces the state’s dedication to public safety excellence. For more information or to enroll, visit the ACADIS Portal.