Who can teach a telecommunicator class?
In order to teach the basic telecommunications course you must successfully complete the 40-hour telecommunication course and the 40-hour professional instructor development course. Once you have completed those courses you may apply for a Specialized Instructor Certificate from the Standards office. Those who already hold a Specialized Instructor Certification for telecommunications will remain certified to instruct the course but should be aware of the changes to the course.
How do I get the training material for the basic telecommunication course?
Course curriculum can be found at www.clest.org under the Telecommunication tab.
Does CLEST accept APCO certification?
Yes. CLEST accepts training for nationally accredited entities such as APCO or training certified by other state POST’s. All national or out-of-state training should be reported through the CLEST Portal.
What are the continuing education requirements for telecommunicators?
CLEST recommends 24 hours of continuing education annually to meet the national standard and to stay informed on any changes to the profession.
Can CLEST put on a class at my agency?
CLEST does its best to accommodate all requests for telecommunication training. Please contact Shannon McCuin to discuss training for your agency.
Does CLEST host telecommunication training?
Yes, please contact Shannon McCuin for information and dates on upcoming training.
If I previously took the 28 hour Telecommunication Instructor course do I have to take the 40 hour Instructor course?
No, all previous training has been grandfathered. Persons holding a Specialized Telecommunication Instructor Certificate are not required to complete the 40 hour instructor development course to maintain their certificate.
Does my Specialized Telecommunication Instructor Certificate expire?
No
What is my CLEST ID number?
The CLEST ID number is an auto-generated number created by CLEST to replace the use of social security numbers.
Where can I find my CLEST ID number?
The Portal Administrator for your agency has access to your CLEST ID number, or you can contact the Standards office at (501) 682-2260 to obtain your number. If you are a new employee, a number will be assigned to you once your department submits your information through the portal.
What if I forgot the password to my Portal account?
Go to https://portal.clest.org Click “Reset your password” under the Sign in box. This will prompt you to enter your e-mail address. You should receive an e-mail with further instructions on resetting your password. You will not have to answer the security questions again.
What if I lock myself out of my Portal account?
Contact Standards to have your account unlocked.
Do I have to attend the Standards Portal class to get an Individual Portal account?
No, anyone can create an Individual Portal account. You will need your CLEST ID number and e-mail address to create an account. Only those people who need administrator credentials for their department are required to attend the Portal class.
How do I sign up for the Standards Portal Administrator class?
The Portal Administrator course is now online. To register for the Portal Administrator class click “Browse or Sign up for Training” under the “Training & Events” tab on your portal account. The course name is “CLEST – PORTAL TRAINING FOR ADMINISTRATORS.” If you are having trouble finding the course, make sure you have checked the “CLEST” box on the left side of your screen under “By Program.” After you have completed and passed the portal administrator class, submit an ACADIS Permission Form to Standards to have your profile updated. You can find the Permission Form on the CLEST website under the Standards tab.
How do I submit completed training for approval?
Only those people in your department that have administrator permissions can submit training for approval. If you regularly submit training for approval please complete the Portal Administrator class. To submit completed training, click on the CLEST Resources tab, then “Find and Complete a Webform.” The webform for submitting completed training is “Completed Class Submission Form.”
How do I submit out of state training for approval through the Portal?
All completed training is now submitted through the Completed Class Submission Form Webform.
What is a “Pre-Approved Lesson Plan” and How Do I Teach a “Pre-Approved” Course?
CLEST now pre-approves the basic telecommunicator course. Departments on the CLEST Portal no longer have to request lesson plan approval before teaching this course. The course is pre-approved for the entire year. After you teach the course, simply submit the completed training for approval with the course number 18-2000.
How do I Submit Completed Training for Pre-Approved Courses?
All completed training is now submitted using the “Completed Class Submission Form” Webform.
What information can I see on my individual portal account?
Portal users can see their personal profile, training records and history, and register for online training. Portal users can also print their individual audit report. If you are having trouble seeing your profile information or registering for online classes, please contact the Standards office.
How do I update or correct my records?
If you have missing or incorrect information on your individual audit report, contact your agency administrator or the Standards office.
How can I register for an online training class?
Under the “Registration” tab, click “Browse Training Events.” To register for one of the online classes click “Assign” beside the class you would like to take. You will be prompted to assign the training class to yourself. You may take the class immediately, or choose to take it later. If you choose to take the class at a different time, it will appear on your home page as “Training in Progress.”
Can I apply for my Specialized Instructor Certificate through the portal?
Yes. Portal administrators can request specialized certificates through the portal. To apply for a certificate, go to CLEST Resources, Find and Complete a Webform, Request for General or Specialized Instructor Certification. Complete the form and submit to Standards.
